AML policy

This policy is aimed at identifying transactions related to the financing of terrorism, money laundering, and other illegal activities. To determine such transactions, the CriptoSwapZone exchange service uses the GetBlock service. If the AML risk for a transaction exceeds 70% or higher, the service reserves the right to:

• Suspend a transaction;
• Request from the user a photo or video with a document confirming the user’s identity (Selfie);
• Request from the user a Screenshot from the personal account wallet of the cryptocurrency withdrawal;
• Block the account and any transactions related to the user, transfer them to financial control authorities and/or law enforcement agencies at the place of registration of the Service;
• Hold user funds until the incident is fully investigated;
• Return digital assets only to the details from which the transfer was made or switch to other details after a full check by the Service’s security service, if it was possible to verify the legal origin of the user’s funds;
• Hold user funds until the incident is fully investigated
• Request from the user other materials and documents related to the exchange.

If the user does not provide the requested information and does not respond to service requests within 6 calendar months, the withheld funds will not be returned.